Global Support

Software Regional Contacts

Full service global software support services

Access to qualified global support engineers

Customer training

Classroom setting (at a customer or Applied site)
Online/virtual live classroom
Self-paced training materials

Software portal enables users with current maintenance contracts to receive:

For additional support assistance, please select your local region:

North America

Europe

China

Japan

Korea

South East Asia

Taiwan

North America

Europe

China

Japan

Korea

South East Asia

Taiwan

For additional support assistance, please select your local region:

North America

North America

Hours: 7:00 AM – 6:00 PM Mountain Time

Satish Baskaran, AMNA Regional Manager

[email protected]
+1-408-584-0022
+1-408-757-6851

300works

[email protected]

Activity Manager

[email protected]

APF RTD/Reporter

[email protected]

AutoMod

[email protected]

AutoSched AP

[email protected]

CELLworks

[email protected]

CLASS MCS 5

[email protected]

E3 Platform / FDC / R2R

[email protected]

FAB300

9:00 AM – 6:00 PM PT

[email protected]

For FAB-down situations, Platinum customers should use the contact number given by Support

FACTORYworks

[email protected]

iDurables

[email protected]

Maintenance Management (Xsite)

[email protected]

Productivity Solutions

[email protected]

PROMIS

8:00 AM – 8:00 PM ET

[email protected]

Sentinel

[email protected]

SF Rx Support

[email protected]

SPACE

[email protected]

STATIONworks

[email protected]

Europe

Europe

Hours: 8:00 AM – 5:00 PM GMT

Antoine Carlier, AME Regional Manager

[email protected]
+33-476-04-29-19
+33-607-87-77-76

All Products

[email protected]

+44-118-931-5678

China

China

Hours: 8:30 AM – 5:00 PM

Michael Gao, AMC Regional Manager

[email protected]
+86-29-68917000
+86-29-68917138
+86-18101883550

All Products

[email protected]

+86-21-58958985 x 1190

Japan

Japan

Hours: 9:00 AM – 5:30 PM (GMT +9, No Daylight Savings)

Yoshio Oikawa, AMJ Regional Manager

[email protected]
+81-3-6812-6293
+81-90-5197-0014

AutoMod/AutoSched AP

[email protected]

+81-52-238-2801

Activity Manager / APF Reporter / RTD

[email protected]

+81-52-238-2801

E3 Platform / FDC / R2R

[email protected]

+81-52-238-2801

Other Products

[email protected]

+81-52-238-2801

All Products

[email protected]

+81-52-238-2801

Korea

Korea

Hours: 8:30 AM – 5:30 PM (GMT +9, No Daylight Savings)

Yong Woo (YW) Kim, AMK Regional Manager

[email protected]
+82-31-724-8281
+82-10-4752-6474

FACTORYworks

[email protected]

+82-31-724-8255

All Other Products

[email protected]

+82-31-724-8282

South East Asia

South East Asia

Hours: 9:00 AM – 5:00 PM

Kwee Thiam Lim, AMSEA Regional Manager

[email protected]
+65-63117306
+65-97843991

All Products

[email protected]

Taiwan

Taiwan

Hours: 8:30 AM – 5:30 PM

Lulu Pan, AMT Regional Manager

[email protected]
+886 35793954
+886 919186745

All Products

[email protected]

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