Global Support

Software Regional Contacts

Full service global software support services

Access to qualified global support engineers

Customer training

  • Classroom setting (at a customer or Applied site)
  • Online/virtual live classroom
  • Self-paced training materials

Software portal enables users with current maintenance contracts to receive:

For additional support assistance, please select your local region:

For additional support assistance, please select your local region:

North America

North America

Hours: 7:00 AM – 6:00 PM Mountain Time

Satish Baskaran, AMNA Regional Manager

[email protected]
+1-408-584-0022
+1-408-757-6851

Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions

[email protected]

801-736-3300

E3 Platform / FDC / R2R

[email protected]

408-563-7798

FAB300

9:00 AM – 6:00 PM PT

[email protected]

For FAB-down situations, Platinum customers should use the contact number given by Support

Maintenance Management (Xsite)

[email protected]

978-795-8011

Productivity Solutions

[email protected]

801-736-3300

PROMIS

8:00 AM – 8:00 PM ET

[email protected]

800-784-6778

Europe

Europe

Hours: 8:00 AM – 5:00 PM GMT

Antoine Carlier, AME Regional Manager

[email protected]
+33-476-04-29-19
+33-607-87-77-76

China

China

Hours: 8:30 AM – 5:00 PM

Japan

Japan

Hours: 9:00 AM – 5:00 PM (GMT +9, No Daylight Savings)

Yoshio Oikawa, AMJ Regional Manager

[email protected]
+81-3-6812-6293
+81-90-5197-0014

Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions

[email protected]

+81-52-238-2801

Korea

Korea

Hours: 8:30 AM – 5:30 PM (GMT +9, No Daylight Savings)

Yong Woo (YW) Kim, AMK Regional Manager

[email protected]
+82-31-724-8281
+82-10-4752-6474

South East Asia

South East Asia

Hours: 9:00 AM – 5:00 PM

Kwee Thiam Lim, AMSEA Regional Manager

[email protected]
+65-63117306
+65-97843991

Taiwan

Taiwan

Hours: 8:30 AM – 5:30 PM