Global Support
Full service global software support services
Access to qualified global support engineers
- Troubleshoot software issues
- Address feature and functionality questions
- Assist with known BKMs
Customer training
- Feature/function demos
- Hands-on instruction and training sessions
- Training options could potentially include:
- Classroom setting (at a customer or Applied site)
- Online/virtual live classroom
- Self-paced training materials
Software portal enables users with current maintenance contracts to receive:
- Latest GA releases and patches
- Product related announcements
- Access to software support experts
For additional support assistance, please select your local region:
North America
Europe
China
Japan
Korea
South East Asia
Taiwan
North America
North America
Hours: 7:00 AM – 6:00 PM Mountain Time
Satish Baskaran, AMNA Regional Manager
Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions
FAB300
9:00 AM – 6:00 PM PT
For FAB-down situations, Platinum customers should use the contact number given by Support
Europe
Europe
Hours: 8:00 AM – 5:00 PM GMT
Antoine Carlier, AME Regional Manager
China
China
Hours: 8:30 AM – 5:00 PM
Michael Gao, AMC Regional Manager
[email protected]
+86-29-68917000
+86-29-68917138
+86-18101883550
Japan
Japan
Hours: 9:00 AM – 5:30 PM (GMT +9, No Daylight Savings)
Yoshio Oikawa, AMJ Regional Manager
Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions
Korea
Korea
Hours: 8:30 AM – 5:30 PM (GMT +9, No Daylight Savings)
Yong Woo (YW) Kim, AMK Regional Manager
South East Asia
South East Asia
Hours: 9:00 AM – 5:00 PM
Kwee Thiam Lim, AMSEA Regional Manager
Taiwan
Taiwan
Hours: 8:30 AM – 5:30 PM
James Chang, AMT Regional Manager
All Products
For additional support assistance, please select your local region:
North America
North America
Hours: 7:00 AM – 6:00 PM Mountain Time
Satish Baskaran, AMNA Regional Manager
Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions
FAB300
9:00 AM – 6:00 PM PT
For FAB-down situations, Platinum customers should use the contact number given by Support
Europe
Europe
Hours: 8:00 AM – 5:00 PM GMT
Antoine Carlier, AME Regional Manager
China
China
Hours: 8:30 AM – 5:00 PM
Michael Gao, AMC Regional Manager
[email protected]
+86-29-68917000
+86-29-68917138
+86-18101883550
Japan
Japan
Hours: 9:00 AM – 5:30 PM (GMT +9, No Daylight Savings)
Yoshio Oikawa, AMJ Regional Manager
Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions
Korea
Korea
Hours: 8:30 AM – 5:30 PM (GMT +9, No Daylight Savings)
Yong Woo (YW) Kim, AMK Regional Manager
South East Asia
South East Asia
Hours: 9:00 AM – 5:00 PM
Kwee Thiam Lim, AMSEA Regional Manager
Taiwan
Taiwan
Hours: 8:30 AM – 5:30 PM
