Global Support

Software Regional Contacts

Full service global software support services

Access to qualified global support engineers

  • Troubleshoot software issues
  • Address feature and functionality questions
  • Assist with known BKMs

Customer training

  • Feature/function demos
  • Hands-on instruction and training sessions
  • Training options could potentially include:
  • Classroom setting (at a customer or Applied site)
  • Online/virtual live classroom
  • Self-paced training materials

Software portal enables users with current maintenance contracts to receive:

  • Latest GA releases and patches
  • Product related announcements
  • Access to software support experts

For additional support assistance, please select your local region:

For additional support assistance, please select your local region:

North America

North America

Hours: 7:00 AM – 6:00 PM Mountain Time

Satish Baskaran, AMNA Regional Manager

satish_baskaran@amat.com
+1-408-584-0022
+1-408-757-6851

300works

300works_support@amat.com

978-795-8011

Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions

apf_support@amat.com

801-736-3300

AutoMod

automod_support@amat.com

801-736-3300

AutoSched AP

autoschedap_support@amat.com

801-736-3300

CELLworks

cellworks_support@amat.com

978-795-8011

CLASS MCS 5

classmcs5_support@amat.com

801-736-3300

E3 Platform / FDC / R2R

e3_support@amat.com

408-563-7798

FAB300

9:00 AM – 6:00 PM PT

crc_fab300@amat.com

For FAB-down situations, Platinum customers should use the contact number given by Support

FACTORYworks

factoryworks_support@amat.com

978-795-8011

iDurables

factoryworks_support@amat.com

978-795-8011

Maintenance Management (Xsite)

xsite_support@amat.com

978-795-8011

Productivity Solutions

productivity_support@amat.com

801-736-3300

PROMIS

8:00 AM – 8:00 PM ET

promis_support@amat.com

800-784-6778

Sentinel

sentinel_support@amat.com

408-563-7798

SF Rx Support

SF_Rx_Support@amat.com

408-563-7798

SPACE

space_support@amat.com

408-563-7798

STATIONworks

stationworks_support@amat.com

978-795-8011

Europe

Europe

Hours: 8:00 AM – 5:00 PM GMT

Antoine Carlier, AME Regional Manager

antoine_carlier@amat.com
+33-476-04-29-19
+33-607-87-77-76

All Products

eur_customersupport@amat.com

+44-118-931-5678

China

China

Hours: 8:30 AM – 5:00 PM

Michael Gao, AMC Regional Manager

michael_gao@amat.com
+86-29-68917000
+86-29-68917138
+86-18101883550

All Products

MAS_CSR_SWSupport@amat.com

+86-21-58958985 x 1190

Japan

Japan

Hours: 9:00 AM – 5:30 PM (GMT +9, No Daylight Savings)

Yoshio Oikawa, AMJ Regional Manager

Yoshio_oikawa@amat.com
+81-3-6812-6293
+81-90-5197-0014

AutoMod/AutoSched

sim_support_jp@amat.com

+81-52-238-2801

Activity Manager / APF Reporter / RTD / SmartFactory Productivity Solutions

apf_support_jp@amat.com

+81-52-238-2801

E3 Platform / FDC / R2R

e3_support_jp@amat.com

+81-52-238-2801

CLASS MCS 5

mcs_support_jp@amat.com

+81-52-238-2801

MES Products

mes_support_jp@amat.com

+81-52-238-2801

All Products

mas_japan_sales@amat.com

+81-52-238-2801

Korea

Korea

Hours: 8:30 AM – 5:30 PM (GMT +9, No Daylight Savings)

Yong Woo (YW) Kim, AMK Regional Manager

yongwoo_kim@amat.com
+82-31-724-8281
+82-10-4752-6474

FACTORYworks

factoryworks_support@amat.com

+82-31-724-8255

All Other Products

MAS_JKR_SWsupport@amat.com

+82-31-724-8282

South East Asia

South East Asia

Hours: 9:00 AM – 5:00 PM

Kwee Thiam Lim, AMSEA Regional Manager

kwee-thiam_lim@amat.com
+65-63117306
+65-97843991

All Products

MAS_CSR_SWSupport@amat.com

+65-63117311

Taiwan

Taiwan

Hours: 8:30 AM – 5:30 PM

James Chang, AMT Regional Manager

James_SC_Chang@amat.com
+886 35793185
+886 936259648

All Products

MAS_CSR_SWSupport@amat.com
+886-3-5793111